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DigiWeb – Email Sales Tactics !

DigiWeb – Email Sales Tactics !

We received an email from a very concerned client of ours this morning asking if their domain name was up for renewal as they have already paid for it just a few months ago. The email as you will read below is suggesting that we have sold our company to an Italian business.

An extract from the email = “Given the recent situation with your current provider selling their company to an Italian provider, we have heard that their existing customers are worried about the decrease in phone support and increase in pricing. As such we are happy to offer an Irish alternative.”

We have not, we have simply re-branded our company from The Web Guy to Cada Media this Summer. The sales person was actually referring to another business.

This is a disgrace, the implications are enormous for the Internet industry in Ireland. To add insult to injury the domain name in question is not actually due for renewal until 2009!

Poaching clients in this manner is a new approach for DigiWeb and their sales force.

If you receive an email from them please let us know.

Dave Jordan – Cada Media Ltd – 053-9430748

*******************
From:* Real Name [mailto:sales_name_was_here@digiweb.ie]
*Sent:* Date- September 2008
*To:* Sales
*Subject:* Domain renewal & hosting services

Good Afternoon,

I notice that *your domain Real_Name_was_here.ie* is due for renewal on the 18th of October.

Given the recent situation with your current provider selling their company to an Italian provider, we have heard that their existing customers are worried about the decrease in phone support and increase in pricing. As such we are happy to offer an Irish alternative.

Digiweb are Ireland’s leading hosting company and as such can offer very competitive hosting prices with the knowledge that your domain is staying with 100% owned and managed Irish company.

You wouldn’t need to wait until 18th before transferring to us either as you can transfer at any time before then to start benefiting from the superior support and competitive pricing

Please feel free to use my contact details regarding any questions you may have.

Sales Digi Web

*********************

5 Comments
  • Stephen McCarron
    October 9, 2008 at 1:50 pm

    Lodge a complaint with the Data Protection Commissioner – it will cost then €3,000 per email / complaint …

  • Pingback: Digiweb - 'sales' tactics - Irish SEO, Marketing & Webmaster Discussion
    October 9, 2008 at 1:56 pm
  • Keith
    October 9, 2008 at 5:24 pm

    From Digiweb’s omniserve “websites in 60 minutes” to this. They’re looking like absolute fools!

  • Walter Walsh
    October 9, 2008 at 6:27 pm

    I hear bells ringing of a similar issue where hosting365 tried to poach all of blacknights customers in a blanket mailshot

    Someones playing you at your own game Stephen…

  • Stephen McCarron
    October 10, 2008 at 9:54 am

    First off Walter, those are not my customers, Digiweb spammed Register365 (and it would appear some Blacknight customers). Register365 is not Hosting365 (completely seperate businesses, Hosting365 does not provide domain registration or shared hosting any longer).

    Secondly, we never spammed BK customers, but rather our entire database at the time, which included some of BK’s (snd other resellers unfortunately).

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