Website Designers in Wexford, Ireland – Cada Media Ltd

Online Marketing Wexford, Search Engine Optimisation Wexford , Web Development Wexford – 053-9430748

Archive for the 'Support' Category

Servers Down Tonight

November 10th, 2009 by admin

Remember our Servers are being upgraded tonight so your emails will be queued until afterwards…see below

Copy of Our Newletter that went out to all our clients:

Hi Folks,

Dave Jordan here from Cada Media Ltd, I am getting in touch to let you know more about the server upgrade I have mentioned on our company news blog. Over the past number of weeks we have been working on installing a brand new web hosting server with RAID 2 technology built in. This new platform also comes with 1.5 Terabyte hard disks, allowing us to now supply even more space to our existing clients. This space is essential as more megabytes are needed these days to store images and large emails.

Content managed websites have put the power back in your hands in terms of now being able to add content, but it also has the knock on effect of using much of the server space we currently have. Digital images are currently taking up much of this space and the upgrade will give us 600% more storage space.

Web Hosting Server Switch Over Notice

We will be doing the final switch over to the new machine on Tuesday 10th November from 6pm, the change over is expected to take 3 hours to complete. While the server is down your emails and websites will be offline. Emails will be queued and when the servers go back up the emails will pop through into the accounts as normal.

We are keeping the same IP address for those who know what that is, for others, it’s not important!

Once we are back up and running I will be in touch to let you know all the benefits of the new system.

Follow Us on Facebook

To keep in touch and find out more news from Cada Media, why not follow us on Facebook. There we post articles on relevant points to do with the web and using the Internet to gain market share and keep your business fresh.

Any questions just let me know.

Dave Jordan and Team.

Cada Media Ltd

Category: Support, blog | No Comments »

Eircom Customer Support

April 30th, 2009 by admin

Just off the phone with Eircom after a new client came in and asked could we take over their domain name registration and their web hosting. I called 1800 203 204 then option 2 then option 2 again and then 1 but they now have another option that let me on a merry journey that stole an hour of my life I will never see again.

Grr

“What’s a domain name? Oh You mean a website?”

Hmm, my confidence was slipping. So after an hour og being told I was onto the wrong department and it was their collegues who put me through in the first place I had spoken to 6 different department, including Broadband Services, residential sales, business sales, General customer services and  (some girl who didn’t what a domain was).

It’s easy to see why people use smaller businesses like our own. Yes we charge more but theirs a reason. We deal with the issues ourselves and get problems resolved for clients fast.

It did cost €10 euro to renew the domain name, but it cost my client an hour of our time and weeks of his own time trying to renew and transfer the domain to ourselves.

We don’t complete on price with the bigger internet companies because we can’t, but where we can is on service. If you are tired of being on hold for a living and getting nowhere in renewing your domain or hosting services call myself Dave Jordan and we will take the pain out of domain name renewals and hosting for you.

Breath dave, breath! Grr!

Ps, to be far to eircom, Paul McKenna sorted us out once we got through and was professional and knew exactly his role in the whole ordeal. It’s just we all need a Direct Dial for him!

Thanks Paul

Category: Domain Names, Support | No Comments »

Email Spam on the increase

September 9th, 2008 by admin

We have noticed an increase in the volume of spam email coming into our mail server and especially from Polish and Russian origins. There are many ways of keeping out spam email from your inbox:

1, Remove links on website with your email, these spammers “harvest” email addresses they find on websites
2, Insert your email in another format, example dave[at]cadamedia dot ie
3, Update your Email program, ie Outlook Express, Thunderbird, etc. They have filters too, although somewhat basic.
4, Purchase a full email filter solution for your company with the following features:

* Blocks undesired email prior to it arriving in the inbox.
* Anti-spam
* Online Control panel
* Multiple anti-virus engines – updated hourly
* Content checks (adult material removed)
* Realtime blacklist checks
* Whitelists (good sites)
* Blacklists (bad sites)
* Advanced anti-phishing tests

The price is €249 plus Vat at 21% per annum. (RRP €325), This is available to all email addresses on your domain name yourdomain.ie

Category: Frequently Asked Questions, Spam, Support, email | No Comments »

Internet Explorer V8

September 3rd, 2008 by admin

Not to be outdone, Microsoft have realised their lastest Beta version of Internet explorer for testing. Version 8 is available to download from the following link

http://www.microsoft.com/windows/internet-explorer/beta/default.aspx

With Many new featurs such as the “In private” tool, This version allows you to browse the net and it will not record your pages viewed in the history folder, great for Internet Cafe’s , not so great for employers with out a firewall to keep out dodgy sites from surfer happy employees.

They also have a backward compatability feature to allow you to view websites that have been developed for previous versions of Inetnet Explorer. We would recommend that our clients update their browsers to allow them to gain the best experience of viewing the Internet and online content. Version 5 of Internet explorer is not supported by Microsoft anymore. They will not answer any questions regards its use or support for example!

We are testing this browser at the moment too and will let you know our results. If you have any comments or suggestions please let us know.

Category: Open Source, Support | 1 Comment »

Good Website Content

August 28th, 2008 by admin

From time to time we have had situations whereby clients find it difficult to come up with good web copy for their websites. Maybe they don’t have the staff or the time to write the text and come up with the correct manner in which to present their business in a professional way.

One of our clients offers this service “Spell Check Editorial” Their website can be found at the following link

http://www.spellcheckeditorial.com/

Category: Domain Names, Frequently Asked Questions, Support, Web Marketing, Website Design | No Comments »

Support Packages For Online Business

August 7th, 2008 by admin

We Offer A Variety of Support Packages to Online Businesses

It is important to manage your website well and frequently and to do so requires something that so few of us have in this busy day and age and that is … Time!”

Our support packages enable you to rest assured that your online business is being updated and optimised to avail of latest marketing technologies to help your search engine position and attract your target market. Our Support Packages range from monthly to annual with various options on each.

Contact Us Today For More Support Package Details:

Email: info@cadamedia.ieThis e-mail address is being protected from spambots. You need JavaScript enabled to view it Tel: ++353-(0)53-9430748 (Wexford) Tel: ++353-(0)1-4433074 (Dublin)

Category: Frequently Asked Questions, Support | No Comments »

Free Video Editing Tools

August 5th, 2008 by admin

With the ongoing popularity of online video sharing it is no surprise that there are many free video editing programmes available online to hone your movie making skills and create interesting videos that people will watch – Let’s face it , there’s usually only a small percentage of interesting footage in an average video.

Creating videos is a useful way to market your business online. Some useful Links for video editing downloads include:

So get recording and share your online video marketing today – but remember to make it fun too!

Category: Frequently Asked Questions, Support | No Comments »

Tech Check – Wexford County Enterprise Board

July 3rd, 2008 by admin

What is Tech-Check?

Tech-Check is a new programme where small businesses can access independent expert advice on the most effective use of their existing technology as well as practical suggestions for appropriate development of technology use in their businesses.

Is this just about computers?
No. It is primarily about your business and how it can be improved using all sorts of technology. Computers are important of course but so are other kinds of information technology. These days, the internet also represents a huge area of opportunity for business development.

How does it work?
A Mentor is assigned to your business and will arrange to visit you. The mentor will get to know what your business is about and what your overall plans are for its development. Together, you and your mentor will examine your existing technology using a diagnostic tool (basically a type of questionnaire) to identify opportunities for improving your business. This is used to develop a brief action plan based on the best of these opportunities.

Who is it for?
TechCheck is for every small business no matter what sector it operates in. Whether your business is a completely technology-free zone or is already using the best and newest technology, there is always a benefit in reviewing where you are now and planning where you wan to go next. There is no business that can not benefit from this service.

What do I get out of it?
• Probably the most valuable benefit is the advice of the mentor as he works through the process with you.

• The end result of the exercise is a basic written plan for the improvement of your business using technology. It will be given to you in writing and in electronic format. You can develop this plan further and even incorporate it into your main business plan.

• The process of reviewing every aspect of technology as it applies to your business can be very enlightening in itself.

How long does it take?
For most businesses, the process can be completed within a day. This can be split into two half-day sessions. Breaking it down further is not a good idea because momentum is lost and costs are increased.

How much does it cost
The standard fee is €150.
This price is very heavily subsidised by the Department of Enterprise, Trade and Employment and represents only a fraction of the actual cost of the service.

I want it. What do I do next?
Contact Tom Banville on 053-9122965 or tom@wexfordceb.ie or more infomration or download the application form from www.wexfordceb.ie

Category: Hardware, Security, Support | No Comments »

Annual Support Packs V’s Annual Renewal Fees

July 1st, 2008 by admin

There are annual support packages that you can get from your web company and there are annual renewal fees, so what’s the difference?

Annual Support Packages

These can be support contract agreements between two companies whereby one company agrees to manage and update a website for a business. These ammendments can be small text and images changes to telephone support for email questions and spam questions etc. Support Packs can also be in the form of web marketing whereby the company agree to help market and promote one company on the Internet in search engines and portals etc.

Annual Renewal Fees

These are fee that a company pay their Internet provider for the provision of a domain name and a hosting package. This is your .ie or your .com or both. As domains are registered on a yearly basis this means you can expect to be billed for this server every year. Some companies choose to offer multi year registration and can register your domain names for a number of years at a time.

Category: Domain Names, Frequently Asked Questions, Support | No Comments »